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Showing posts from August, 2020

The Customer Is Always Right.....Until They are Not!

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  The phrase “Yes, and…..” is the most popular term in customer service. But does this statement really help our business? We’ve all heard the statement, “The Customer is Always Right” and I think this is a very misleading and potentially damaging statement. I think, instead, we should be saying “The Customer is Always Right…..Until They Are Not.” We don’t like saying no to a customer because we are afraid of offending them and possibly losing their business. Saying no can cause disagreements that, sometimes cannot   be avoided or rectified. There are, however, real, valid reasons that you should be saying no to a customer. 1.  When it goes against Company Policy Does the employer or company allow such requests? Is there any mention of such requests in the policy manual? Would this be a request that would be honored fo r other customers? If not, it is time to tell the customer no. Policies are in place for a reason, weather we understand those reasons or not. Policies mus...

3 Reasons to Hire a Virtual Assistant

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Many businesses of all sizes and industries are deciding to hire virtual assistants . These outside contractors work remotely and can help with a wide variety of administrative, scheduling, and financial tasks. If you’ve decided that you need some help around the office, consider the following benefits of hiring professional virtual assistant services. 3 Reasons to Hire a Virtual Assistant 1. Reduce Labor Costs A virtual assistant will work as an independent contractor. They will also work on your schedule, whether you just need their help for a specific project, or regular hours each week. Because you are not committing to a full-time employee, your labor costs are significantly reduced. You will not be responsible for taxes, sick days, insurance, benefits, or a full-time salary. 2. Focus on What’s Important There’s a lot of administrative work that goes into running a business. Your new VA can help with a wide range of tasks such as marketing, bookkeeping, data entry, m...

Color and Your Business

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Color Psychology + Business Did you know that the colors you choose for your business can increase your chance of reaching your business goals ? The colors you choose gets your audience to do what you want them to do, to see what you want them to see, and to feel what you want them to feel. However, poor color choice can negatively impact your business. Color greatly influences human emotion and behavior. Color + Theory  The primary colors are the three colors that make all other colors. The primary colors are RED, BLUE, and YELLOW. The primary colors are mixed to make secondary colors. The secondary colors are PURPLE, GREEN, and ORANGE. The primary and secondary colors are mixed to make tertiary colors. The tertiary colors are given two names. These are colors such as RED-PURPLE or YELLOW-GREEN. Primary, secondary, and tertiary colors are considered pure colors, if and only if, they do not contain any white, black, or a third color. If white is added to a pure color, then you crea...