This year it is more important than ever to spend time with your loved ones and give thanks for the time that we have together. Through the struggles that this year has brought, it is important to remember the time of gratitude and new beginnings is now. Happy Thanksgiving!
 

Comments

Post a Comment

Popular posts from this blog

How Time Blocking Can Make You More Productive

Image
Have you ever heard of Time Blocking? If not, this is one item that you MUST look into as it will make you far more productive! Basically, time blocking, as well as task batching and day theming, give you an effective way to control your workflow and workday.  It is a very effective way to become proactive about the work that you must do, rather than reacting to the work as it comes in. You will be dividing your days into blocks of time and each block is specific to a task or group of tasks that correlate to one another and only those tasks are worked during that time. This is actually a combination of both Time Blocking and Task Batching, which is the easiest for most people to incorporate.  For example, most people lump items like all social media (Facebook, Instagram, Twitter, LinkedIn, Slack, etc) into one block, Strategic Planning could be a second block, Client Proposals could be a 3 rd  block, Email a 4 th  block and so on. In the image above,...
Read more

The Customer Is Always Right.....Until They are Not!

Image
  The phrase “Yes, and…..” is the most popular term in customer service. But does this statement really help our business? We’ve all heard the statement, “The Customer is Always Right” and I think this is a very misleading and potentially damaging statement. I think, instead, we should be saying “The Customer is Always Right…..Until They Are Not.” We don’t like saying no to a customer because we are afraid of offending them and possibly losing their business. Saying no can cause disagreements that, sometimes cannot   be avoided or rectified. There are, however, real, valid reasons that you should be saying no to a customer. 1.  When it goes against Company Policy Does the employer or company allow such requests? Is there any mention of such requests in the policy manual? Would this be a request that would be honored fo r other customers? If not, it is time to tell the customer no. Policies are in place for a reason, weather we understand those reasons or not. Policies mus...
Read more